At AiGency Global, we’re not just another tech provider, we’re your AI transformation partner. Our approach is built on strategy, speed, and simplicity. Whether you’re a lean startup or an enterprise giant, we help you deploy AI agents that work like humans, but scale like machines.
From strategic assessment to live rollout and ongoing support, we handle everything, so you don’t have to.
Each AI worker is custom-designed for your business needs, fully integrated, zero onboarding required.
We augment your team, not replace it, freeing up your people to focus on what matters most.
Challenge:
Fisher & Paykel wanted to reduce the load on human agents, improve first-time resolution, and lower service costs—all while enhancing the end-user experience.
AiGency Global & Array Mind Solution:
✅ Impact:
Self-service adoption jumped to over 65%, with a significant reduction in call centre volumes and technician dispatch times.
Challenge:
Disconnected IoT appliances created blind spots, preventing proactive maintenance and leading to costly failures like food spoilage from unnoticed fridge faults.
AiGency Global & Array Mind Solution:
Deployed AI Maintenance Engineers to continuously monitor performance data from smart appliances.
Early anomalies (e.g. compressor inefficiency) trigger alerts.
Customers receive automated notifications with guided steps.
AI books repair slots or pre-orders replacement parts before failure occurs.
✅ Impact:
Downtime and emergency service calls dropped. Predictive maintenance improved customer satisfaction and reduced operational cost per service incident.
Challenge:
Retail partners like Best Buy needed fast access to stock levels, delivery schedules, and technical specs, without going through call centres.
AiGency Global & Array Mind Solution:
• Real-time data pulled from Salesforce and Data Cloud
• Partners get instant responses on stock, availability, specs, and pricing
• AI handles order creation, delivery ETA, and proactive follow-up
✅ Impact:
Partner satisfaction soared. Manual interactions decreased by over 70%, accelerating sales and shortening the path from enquiry to order.
Challenge:
Vivint needed scalable, secure, and intelligent support for its connected home customers. Their in-house AI lacked flexibility and ROI.
AiGency Global & Array Mind Solution:
• AI detects device issues, offers guided troubleshooting, and shares logs with human agents if escalation is required
• Customers get proactive support before they even know something is wrong
✅ Impact:
Resolution times improved. Human agents now handle only complex queries with full diagnostics in hand. Support costs dropped, and NPS rose.
Challenge:
Manual rescheduling, portal switching, and slow diagnostics bogged down support and hurt customer retention.
AiGency Global & ArrayMind Solution:
• AI chats initiate proactive notifications and support sessions
• AI gathers device telemetry and transitions seamlessly to human agents with full context
✅ Impact:
Vivint saw a double-digit improvement in first-call resolution and a significant drop in repeat calls.
Challenge:
Multiple disconnected systems created chaos across sales, service, and warranty teams.
AiGency Global & Array Mind Solution:
• Unified dashboards give leadership real-time visibility
• AI automates claims processing, saving thousands of hours
✅ Impact:
Warranty claim time was cut in half. Collaboration across departments improved, driving customer trust and internal efficiency.
Challenge:
Manual quoting and discount negotiations were delaying sales cycles by days.
AiGency & Array Mind Solution:
• AI responds to natural language questions
• Fetches quote line items and provides delivery estimates instantly
✅ Impact:
Response times dropped from 2–3 days to seconds. Sales efficiency and conversion rates surged.
Challenge:
Customers needed better access to order updates, payments, and product info post-purchase.
AiGency Global & Array Mind Solution:
• 24/7 AI retrieves orders, payments, warranty details
• Escalates unresolved issues to human agents with full history
✅ Impact:
Customer satisfaction improved dramatically. Email and call volumes plummeted.
Challenge:
Production and procurement teams lacked fast, self-service access to production orders, raw materials, and BOMs.
AiGency Global & Array Mind Solution:
• AI retrieves production and purchase orders by filters like date or vendor
• Displays BOMs, material breakdowns, and alerts about low stock
✅ Impact:
Operational agility increased. AI replaced hours of manual data retrieval and enabled real-time decision-making on the shop floor.
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